Widerrufsrecht
Return & Refund Policy
At Genora India, customer satisfaction is our priority.
Return Eligibility
You may request a return within 7 days of receiving your order if the product:
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Is damaged
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Is defective
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Is incorrect
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Is unused and in its original packaging (where applicable)
Proof of purchase may be required.
Non-Returnable Items
The following items cannot be returned unless damaged or defective:
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Personal care products
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Customized or personalized items
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Clearance or final sale products
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Gift cards (if applicable)
Return Process
To initiate a return:
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Contact us at genoraservice@gmail.com
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Provide your order number and photos (if applicable).
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Our support team will guide you through the return process.
Refunds
After receiving and inspecting the returned item, approved refunds will be processed within 10 days using the original payment method.
Your bank or payment provider may require additional time for the refund to appear.
Exchanges
Where available, eligible products may be exchanged for the same item or another product of equal value, subject to stock availability.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 1 day of delivery with photographs of the product and packaging. We will arrange an appropriate replacement, exchange, or refund.
Return Shipping Costs
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If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.
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If the return is due to a change of mind or another customer-related reason, the customer may be responsible for return shipping charges.
Contact Us
For returns or refunds, contact:
Email: genoraservice@gmail.com
**Customer Support Hours:**24*7